Archive | January, 2007

Performance Alignment: Cascading Strategy

This week at ASMI’s Balanced Scorecard Masters Conference I gave a talk entitled “Performance Alignment: Cascading Enterprise Strategy Throughout the Organization.” For those of you who may not be familiar with the concept of cascading, it’s a formal method for achieving alignment throughout an organization.  Cascading isn’t the only possibility: all employee phone calls, status meetings,…

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Measurement Mania

Several years ago, I visited a U.S. government agency that tracked more than 1000 different performance measures representing nearly every aspect of their operations.  The measures came from multiple operational systems, a dozen or more Excel workbooks, and several employee and citizen surveys.   The entire process was automated, allowing many of the measures to be…

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Performance Management Survey

Pilot Software is running a survey about organizations’ use of performance management.  It’s five questions so it only took me a couple of minutes to fill out.  You can answer the survey questions by clicking here.   With Pilot’s permission, I’ve included the questions here: Which of the following best describes your organization? Which of the…

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Measuring Employee Satisfaction

In the traditional depiction of a Balanced Scorecard strategy map, the four perspectives are stacked up on top of each other: learning & growth at the bottom and financial at the top. Sometimes, people think this implies that employees are the least important perspective but a better interpretation is that employees are the foundation of a…

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