Archive | 2019

Explaining The Dunning-Kruger Effect

Have you heard of the Dunning-Kruger effect? The term derives from a 1999 article in the Journal of Personality and Social Psychology which showed that low performers tend to overestimate their abilities. It’s not that low performers think they are better performers than higher-skilled people (that’s the illusory superiority effect); it’s just people think they’re…

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You Should Be Using the Eisenhower Matrix To Make Decisions

The most urgent decisions are rarely the most important ones. —Dwight Eisenhower In light of our always-on world, it’s natural we focus on time-sensitive tasks; the seemingly non-ending list of things that have to be done. At work, these tasks include responding to emails or voice mails, generating a report due later in the day,…

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Adaptability may be more important than IQ or EQ

For most of my career, I have favored candidates with high Emotional Quotient (EQ) over those with high Intelligence Quotient (IQ). Just like my mantra that culture eats strategy, I believe situational awareness often trumps pure smarts. Of course, I’ve never known any candidate’s IQ test score let alone their EQ score. (Yes, you can…

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The Power of Suggestion

“Objection, your Honor, the Defense is leading the witness.” If you’ve watched TV courtroom dramas, you’ve heard this common expression. One lawyer is complaining that the other lawyer is asking leading questions; the questions suggest the answers the witness should give. As such, it unfairly taints the witness’ testimony. As often happens, a recent courtroom…

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Hockey is for Everyone, Doggonit

Research shows that businesses with more diverse workforces perform better financially and are more innovative. Similarly, diversity and inclusion is good for the business of sports. The more that sports teams embrace the diversity of the community they are in, the more likely their fans will embrace them back. The National Hockey League (NHL) uses the international reach of the…

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