Archive | culture

Can We Cooperate Like Cockroaches?

Late last year, I wrote a blog describing an experiment in which rats demonstrated the selfless behavior typical of empathy. If these vilified rodents can exhibit the capacity to understand and feel the emotions experienced by their fellow rats, we humans have little excuse. Judging from your reaction, I touched a nerve. We can also learn something…

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More Quotes about Failure

After a lot of feedback on my earlier post, here are some more quotes about how failure is the new black: “Remember the two benefits of failure. First, if you do fail, you learn what doesn’t work; and second, the failure gives you the opportunity to try a new approach.” Roger Von Oech, American author “There…

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Bring Your Gifts to Work: My Maverick Hangout Experience

Unlocking human potential. It’s a manager’s most important task, but also the hardest to measure and understand. How can leaders empower employees to be free of bureaucracy and top-down management, while maintaining consistency and efficiency across the organization? Gary Hamel, co-founder of the Management Innovation eXchange (MIX), and I discussed these issues and others during…

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Thinking About Big Data? Go For Big Outcomes Instead

The buzz around big data is deafening but I believe that much of the conversation has missed the point. Big data is not just a technological challenge; it’s a cultural challenge. Collecting and analyzing data is not enough. We need to start with business outcomes to truly leverage big data. Culture trumping technology was the underlying theme…

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Disruptive Persuasion

Remember the ‘but you are free’ technique? When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique….

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I Smell A Rat: Empathy In Business

In collaboration with author Gary Hamel and the Management Innovation Exchange (The MIX), SAP launched a crowd-source initiative which poses the question: What is the one thing you’d change to help organizations unleash and organize human potential across boundaries? As I was researching my own answer around the notion of “empathy in business”, I found a Washington Post article titled: A New Model…

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The Art and Science of Storytelling

As a marketer, I’m fascinated by both the art and science of storytelling. It’s no surprise the abstract for “When Consumers and Brands Talk: Storytelling Theory and Research in Psychology and Marketing” caught my eye: Storytelling is pervasive through life. Much information is stored, indexed, and retrieved in the form of stories. Although lectures tend…

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