Archive | culture

Bring Your Gifts to Work: My Maverick Hangout Experience

Unlocking human potential. It’s a manager’s most important task, but also the hardest to measure and understand. How can leaders empower employees to be free of bureaucracy and top-down management, while maintaining consistency and efficiency across the organization? Gary Hamel, co-founder of the Management Innovation eXchange (MIX), and I discussed these issues and others during…

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Thinking About Big Data? Go For Big Outcomes Instead

The buzz around big data is deafening but I believe that much of the conversation has missed the point. Big data is not just a technological challenge; it’s a cultural challenge. Collecting and analyzing data is not enough. We need to start with business outcomes to truly leverage big data. Culture trumping technology was the underlying theme…

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Disruptive Persuasion

Remember the ‘but you are free’ technique? When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not.  Adding this phrase doubles the likelihood they will do it. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique. …

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I Smell A Rat: Empathy In Business

In collaboration with author Gary Hamel and the Management Innovation Exchange (The MIX), SAP launched a crowd-source initiative which poses the question: What is the one thing you’d change to help organizations unleash and organize human potential across boundaries? As I was researching my own answer around the notion of “empathy in business”, I found a Washington Post article titled: A New Model…

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The Art and Science of Storytelling

As a marketer, I’m fascinated by both the art and science of storytelling. It’s no surprise the abstract for “When Consumers and Brands Talk: Storytelling Theory and Research in Psychology and Marketing” caught my eye: Storytelling is pervasive through life. Much information is stored, indexed, and retrieved in the form of stories. Although lectures tend…

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Quotes about Failure

A few years ago I wrote a series of posts with quotes about Performance Management (Feb 2009, Sept 2009, May 2010). Last week the Global Language Monitor announced that ‘404’ and ‘fail’ are the two most popular words of 2013. Given the popularity of failure, I thought I would catalog a few of my favorite quotes about…

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Writing Better

I enjoy writing. I believe words matter. When I’m asked how I have time to write, I sometimes snidely answer “How do you have time to watch TV?”  I’ve shared writing advice from famous authors, including the very practical from George Orwell: If it is possible to cut a word out, always cut it out. and…

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