Archive | scorecard

Top 10 Books on Performance Management

People frequently ask me which book they should read to learn more about strategy and performance management. While there are many books worth reading, I don’t think there’s a single book that gives you a complete enough view.  Both strategy and performance management come in many flavors, and you have to read several books to appreciate the breadth….

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Dashboard Data

Dash-bored

If you weren’t convinced that dashboards have become over-hyped, these two Dilbert strips that appeared last week should be the final straw:    (Click twice to enlarge the comics) The intellectual side of me would like to defend our profession and chalk these up as simply cartoons designed to elicit a laugh.  Unfortunately, they are…

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The More Things Change

Does the following resonate with you? “It seems that everywhere you turn, people are talking about performance management; vendors, consultants, press, public sector and commercial organizations alike. Amidst the buzz however, one troubling trend is beginning to emerge. Many performance management projects have languished, burdened by unrealistic expectations, delayed schedules, and intangible benefits. Performance management…

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Alignment Focused Organization

By now, most of us have read about organizations that attempted to improve their performance by deploying dashboards populated with financial and operational metrics only to discover that managing by numbers alone didn’t improve their performance.  Instead, organizations must go beyond keeping score to ensure that everyone has a common understanding of both what they are trying…

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Shot Heard Around The World

If you’re in or around the performance management market, you’ve no doubt already heard about SAP’s acquisition of Pilot Software.  If you only read the official press release which describes it as a “tuck-in” acquisition, you might not realize how significant an event this really was. Certainly the analysts seem supportive; John Hagerty of AMR…

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Is A Balanced Scorecard Bad?

Over in the PMA Forum, Alan Meeks asks why anyone would want to have a balanced scorecard.  At first blush, this is a somewhat shocking question.  After all, who wouldn’t want a balanced scorecard?  As I replied in my own posting, the original intent of the term balance was to remind people not to focus exclusively on…

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Measurement Mania

Several years ago, I visited a U.S. government agency that tracked more than 1000 different performance measures representing nearly every aspect of their operations.  The measures came from multiple operational systems, a dozen or more Excel workbooks, and several employee and citizen surveys.   The entire process was automated, allowing many of the measures to be…

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Scorecards vs. Dashboards

Quick, what’s the difference between a scorecard and a dashboard?  Scorecard and report card?   Dashboard and portal?  If scorecards are supposed to be balanced, are dashboards inherently unbalanced?  And with all of the hubbub surrounding digital dashboards, what ever happened to the analog report?  Admittedly, these questions are a bit tongue and cheek but the…

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