Archive | key performance indicators

Quick Guide to Performance Management

After many years as a performance management enthusiast, I sometimes forget how much confusion there still is around the topic.  Since I’m a big believer that standardized language helps reduce confusion, I’ve decided to summarize some of my deeply held beliefs on performance management: An objective describes what you want to accomplish. For example, ‘win…

Continue Reading 7

Software Consumption

I’m a fan of the logic model because it emphasizes outcome KPIs that monitor impact rather than output metrics that track activities.  I also like strategy maps because they are simple visualizations that force scorekeepers to recognize multiple points of view (aka perspectives). A few months ago, I combined the two ideas while working with a…

Continue Reading 2

Smooth-sailing fallacy

One benefit of working for a European headquartered company is that things slow down enough in August that I can start to catch up on reading.  I was particularly intrigued by a short June 2009 McKinsey Quarterly article entitled “Management lessons from the financial crisis” in which UCLA business professor Richard Rumelt coins the term “smooth…

Continue Reading 1

Lawn Activities, Yard Outcomes

Performance management continuously invades my personal life, whether it’s on airplanes, during mentoring, or at Thanksgiving dinner. Here’s another example: Not long after I moved into my previous house, a friendly neighbor came over to welcome me to the block. Amidst advice on local stores and restaurants, he pointed out that my front lawn wasn’t…

Continue Reading 9

What’s Missing from your Balanced Scorecard?

Mark Graham Brown has published a short, but insightful, piece about eight categories of metrics that are often poorly designed called ‘What’s Missing from Your Scorecard?’.  I won’t incude the full article here since it’s available for purchase on Harvard Business Online, but Mark suggests that the eight areas that should be better represented on a balanced scorecard…

Continue Reading 6

Prioritization

Long-time readers know that, despite the prevalence of dashboards and other performance measurement solutions, I strongly recommend creating an alignment-focused organization as the fundamental way to improve performance. As I’ve said in many publications (BPM Magazine, Information Management, CxO magazine), To do so, organizations must motivate their employees with integrated and cascaded objectives, manage priorities…

Continue Reading 8
blog-wordel2

Wordle for MBWA

I generated the above word cloud using wordle on my ten most popular posts.  For those of you who are not familiar with the concept of word clouds,  the clouds give greater prominence to words that appear more frequently in the source text.     While most of the larger words make sense, I’m surprised by the relative…

Continue Reading 6

My Management Guidelines

Since the title of this blog is “manage by walking around”, I thought I’d share a few examples of how I personally use that philosophy in my job.  By background, I have a fairly large team that resulted from the combination of multiple, somewhat competing, teams in the last year. About half of my direct…

Continue Reading 15