Archive | metrics

Persuading People to Keep Appointments

Have you ever made dinner reservations at multiple restaurants and then forgotten to cancel the ones that you didn’t use? While multiple reservations might be convenient for diners, no-shows cost restaurants thousands of dollars per month.  The most common way to reduce these losses is to take customers’ credit card information at the time of…

Continue Reading 2

Orchestrator or Autocrat?

This weekend’s Wall Street Journal contained an article by former Chrysler and General Motors executive Bob Lutz called “Life Lessons from a Car Guy.”  Lutz believes that different kinds of organizations require different kinds of leaders.  A loosely-connected conglomerate like General Electric requires a leader with vision and portfolio management skills; investing/divesting lines of business,…

Continue Reading 11

Spell Cymotrichous To Win

At the 84th annual Scripps National Spelling Bee, Sukanya Roy, a 14-year-old from northeastern Pennsylvania, correctly spelled cymotrichous to win the top prize over 274 other spellers after 20 rounds. Cymotrichous? I had no idea that word existed, let alone what it meant. Cymotrichous, which means having wavy hair, isn’t even recognized by the spell checker in Microsoft…

Continue Reading 0
Healthy blog!

MBWA stats for 2010

WordPress.com provides a wide variety of statistics that help you understand the health of your blog.  Like most metrics, the WP statistics are one part useful and one part entertainment.  To reinforce both of these attributes, earlier this month WP sent an email with their take on my blog.    I’ve borrowed from their email but sprinkled in…

Continue Reading 0

Quick Guide to Performance Management

After many years as a performance management enthusiast, I sometimes forget how much confusion there still is around the topic.  Since I’m a big believer that standardized language helps reduce confusion, I’ve decided to summarize some of my deeply held beliefs on performance management: An objective describes what you want to accomplish. For example, ‘win…

Continue Reading 7