Archive | performance management

Are Your Co-Workers Good For Your Health?

Last week I wrote about Pret A Manger which rewards employees on behaviors such as niceness and teamwork, not just traditional measures of performance. Pret believes incenting these behaviors improves the health of the organization which leads to more sustainable performance. A 2011 research study from Tel Aviv University backs them up and suggests having…

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Rewarding Teamwork

I believe every manager is a member of three teams: The people that report to that manager. This is usually what someone means when they refer to “my team.” The external stakeholders in other departments they work with every day. For example, marketing is often considered part of the extended team for sales or development. Their peers…

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The One-Eyed Man Is King

My first real job was a software developer in a start-up that built massively-parallel supercomputers; the machines had up to 16K processors and handled very large datasets. While the company was staffed with seasoned hardware types, many of us software developers were relatively inexperienced. Not wanting to admit our greenness, we usually tried to solve problems…

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Sculley on Jobs

Leander Kahney, editor and publisher of Cult of Mac and author of the New York Times bestseller Inside Steve’s Brain, provides a fascinating interview about Steve Jobs from John Sculley, former CEO of Apple.  It’s amazingly frank; among other things, Sculley suggests it was a “big mistake” to hire him to run the company when…

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Persuading People to Keep Appointments

Have you ever made dinner reservations at multiple restaurants and then forgotten to cancel the ones that you didn’t use? While multiple reservations might be convenient for diners, no-shows cost restaurants thousands of dollars per month. The most common way to reduce these losses is to take customers’ credit card information at the time of…

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Spell Cymotrichous To Win

At the 84th annual Scripps National Spelling Bee, Sukanya Roy, a 14-year-old from northeastern Pennsylvania, correctly spelled cymotrichous to win the top prize over 274 other spellers after 20 rounds. Cymotrichous? I had no idea that word existed, let alone what it meant. Cymotrichous, which means having wavy hair, isn’t even recognized by the spell checker in Microsoft…

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Be Brief

In a blog and twitter infected world, you would think that we have all learned to be brief. A never-ending parade of 50 slide ppt decks, run-on emails, and hour-plus lectures reminds me that we haven’t. It’s hard to get to the point. If you’re guilty of long emails or verbose marketing copy, remember the…

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