Tag Archives | balanced scorecard

Strategy shouldn’t be static

My previous company used the slogan ‘aligning execution with strategy’ to emphasize that often what companies do (their execution) often doesn’t match what they say they want to do (their strategy). The phrase became so common among employees, partners, and customers that we would sometimes slip up and say ‘aligning strategy with execution.’ When that happened, I would often…

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What’s Missing from your Balanced Scorecard?

Mark Graham Brown has published a short, but insightful, piece about eight categories of metrics that are often poorly designed called ‘What’s Missing from Your Scorecard?’.  I won’t incude the full article here since it’s available for purchase on Harvard Business Online, but Mark suggests that the eight areas that should be better represented on a balanced scorecard…

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Web channel performance management

For many years, I’ve argued that performance management is not just limited to finance but instead has many flavors, including workforce, operational, and IT performance management. Most people now seem to agree and there’s even talk of pervasive performance management.  However, a critical analysis of the current situation suggests that marketing organizations are still early on…

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Treating citizens as customers

Last month Ingrid Koehler (re)started an interesting discussion on whether citizens should be considered customers. While the debate isn’t necessarily new, it might be back in vogue with a majority of U.S. voters clamoring for change but the nation in a difficult financial situation. In a comment, Kari Manovitch suggests one size doesn’t fit all and that community, customer or…

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Performance Anxiety

Bernard Marr must be a believer in my theory that catchy headlines promote increased readership.  How else to explain that the long-time performance management guru resorted to the titillating title “Performance Anxiety” for an otherwise solid article on the potential perils of poorly implemented performance systems? Bernard observes that “performance management initiatives were often so…

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I beg to differ

There hasn’t been enough debate on this blog recently so I’m hoping this post will stir things up a bit. Over at the other guys, Frank wrote a post titled EPM and Strategy Management that I had to read four or five times to understand. Even now, I’m not completely sure what he’s getting at. My confusion…

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Blogging Performance

How’s your blog doing? That’s a question I get frequently and I fumble for a good answer. Normally I mention that my readership seems to increase every month and leave it at that. But the question – and my fumbled answer – are a constant reminder I’ve never established any objectives for this blog. As such, I…

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Is A Balanced Scorecard Bad?

Over in the PMA Forum, Alan Meeks asks why anyone would want to have a balanced scorecard.  At first blush, this is a somewhat shocking question.  After all, who wouldn’t want a balanced scorecard?  As I replied in my own posting, the original intent of the term balance was to remind people not to focus exclusively on…

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Performance Alignment: Cascading Strategy

This week at ASMI’s Balanced Scorecard Masters Conference I gave a talk entitled “Performance Alignment: Cascading Enterprise Strategy Throughout the Organization.” For those of you who may not be familiar with the concept of cascading, it’s a formal method for achieving alignment throughout an organization.  Cascading isn’t the only possibility: all employee phone calls, status meetings,…

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Measuring Employee Satisfaction

In the traditional depiction of a Balanced Scorecard strategy map, the four perspectives are stacked up on top of each other: learning & growth at the bottom and financial at the top. Sometimes, people think this implies that employees are the least important perspective but a better interpretation is that employees are the foundation of a…

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