After a week during which I spent a lot of time discussing organizational design, I thought it might be amusing to update a classic comic which describes how different parts of an organization interpret customer needs. Like all humor based on stereotypes, it doesn’t reflect reality but we can’t help but cringe at a small…
Last month Ingrid Koehler (re)started an interesting discussion on whether citizens should be considered customers. While the debate isn’t necessarily new, it might be back in vogue with a majority of U.S. voters clamoring for change but the nation in a difficult financial situation. In a comment, Kari Manovitch suggests one size doesn’t fit all and that community, customer or…