I’ve been called a Web 2.0 thinker but I sure hope that Geek&Poke’s humorous send-up isn’t what happens to workforce performance management: (Thanks for the idea, Michaela)
Archive | 2007
A Sustainable Performance Lesson from the Grinch
With the arrival of the holiday season comes the inevitable onslaught of television classics, including “It’s a Wonderful Life” and “Home Alone”. While each are good movies in their own right, I wonder if the latter became a holiday staple largely based on the sheer number of times it was repeated in the first few…
Am I A Blogger?
I ran into James Governor at SAP’s Influencer Summit this week. As he points out in the comments on my inaugural post, James was the chief hassler to get me started on this blog. In the interim, he’s been both wildly supportive and correctly critical. Not surprisingly, we had an engaging and fascinating conversation about…
There Is ROI In Nagging
Picking a controversial or intriguing title for a blog post is a pretty good way to encourage more people to read it. Gary seems to be following this strategy when he titled his latest post “From Nag to Wag – Why Performance Management Now?” And it worked… when the title appeared in my feedreader, I…
Blogging Performance, part 2
After the reading the comments on my previous Blogging Performance post, I decided to revise my mission statement: Mission: To be a top of mind destination for performance management information and interactive discussions. According to my jumpstart methodology, the next step is to define specific objectives using the four Balanced Scorecard perspectives: financial, customer, process, and…
Blogging Performance
How’s your blog doing? That’s a question I get frequently and I fumble for a good answer. Normally I mention that my readership seems to increase every month and leave it at that. But the question – and my fumbled answer – are a constant reminder I’ve never established any objectives for this blog. As such, I…
The Danger of Increased Efficiency
One of my most common rants is to try to dispel the notion that efficiency is the same thing as effectiveness. While the words sound similar and are often used interchangeably, they mean something different. From my performance management perspective, efficiency is doing work in the right way while effectiveness is doing the right work….
Is Satisfaction Or Loyalty Better?
Jeffrey Gitomer starts an article titled If your customers are satisfied, why are they leaving? with the provocative statement: Customer satisfaction is dead. Gitomer claims customer loyalty matter whereas customer satisfaction does not. Instead of measuring satisfaction, Gitomer recommends you should ask customers three questions to gauge loyalty: Will they do business with you again?…
Top 10 Books on Performance Management
People frequently ask me which book they should read to learn more about strategy and performance management. While there are many books worth reading, I don’t think there’s a single book that gives you a complete enough view. Both strategy and performance management come in many flavors, and you have to read several books to appreciate the breadth….
The Superstar CFO
CFO Research Services recently published a report called “The Superstar CFO: Optimizing an increasingly complex role” based on a research survey of 350+ senior finance executives from a broad cross-section of company segments. The goal of the survey was to identify the attributes of highly successful CFOs; not just what they do but also what they…