An operations manager stops by your office (he’s managing by walking around) and says he has good news and bad news. The good news is that the company shipped more widgets to customers last quarter than it did the previous quarter but the bad news is that executive management thinks that we performed worse. How…
How many strategy management mistakes can you count? 1. Failure to adequately communicate the strategy 2. Failure to explain how the strategy impacts individuals 3. No formal cascade of objectives between high-level strategy (pointy haired boss) and next level down (Dilbert) 4. No way to monitor progress towards achieving objectives Did I miss any?
The recent resurfacing of the BI vs. PM controversy got me thinking about the longstanding confusion between financial, workforce, and IT performance management. When most people hear the term performance management, they think of what I might describe as human capital management. That is clearly different than budgeting, planning, and consolidation. The multiple uses of…
Last week I weighed in on the on-going debate as to whether PM is the same thing as BI. The Performance Guys seemed to agree with my assessment and echoed my belief that performance management involves motivation, not just monitoring and measuring. I’d only point out that motivation doesn’t necessarily require money; I once did…