During the holiday season, many of us go out to eat more often than normal. While it’s gratifying to catch up with friends and colleagues over a meal, choosing where to sit at a table can be complicated and stressful – especially when there are more than just a few people. I’ve studied the dynamics…
When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. It’s an example of disruptive persuasion. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique. In…
In collaboration with author Gary Hamel and the Management Innovation Exchange (The MIX), SAP launched a crowd-source initiative which poses the question: What is the one thing you’d change to help organizations unleash and organize human potential across boundaries? As I was researching my own answer around the notion of “empathy in business”, I found a Washington Post article titled: A New Model…