It’s been a while since I’ve blogged a book but on the plane back from Germany I stumbled on an email that Nenshad sent me back in Feb with an excerpt from Chapter 9 of “Beat the Odds: Avoid Corporate Death and Build a Resilient Enterprise” by Robert A. Rudzki. In a section called measure…
Archive | May, 2008
Performance Anxiety
By Jonathan Becher on May 24, 2008 in balanced scorecard, Culture, dashboard, key performance indicators, measurement missteps, metrics, performance management, strategy management
Bernard Marr must be a believer in my theory that catchy headlines promote increased readership. How else to explain that the long-time performance management guru resorted to the titillating title “Performance Anxiety” for an otherwise solid article on the potential perils of poorly implemented performance systems? Bernard observes that “performance management initiatives were often so…
Trusted Information
By Jonathan Becher on May 11, 2008 in Business, financials, key performance indicators, performance management, strategy
I was deep in conversation with an executive about how to make scorecards more actionable when he said something like: I understand that I should focus on KPIs that are red and trending down but, honestly, I don’t trust the data. This is perhaps the true Achilles Heel of Performance management. If end users don’t trust…