At a recent performance management workshop, I asked an attendee for an example metric he was using to track performance. The attendee, who worked for a city’s public works department, immediately replied “# of miles of streets cleaned.” Before I could ask any questions, he proudly added “and we cleaned more than 1000 miles last…
Do you need an informal way to convince your coworkers that your organization could benefit from performance management? That the principles of managing by walking around could improve your organization’s alignment? Here’s a poem that was written more than 150 years ago that might help: The Blind Men and The Elephant John Godfrey Saxe (1816-1887)…