After a week during which I spent a lot of time discussing organizational design, I thought it might be amusing to update a classic comic which describes how different parts of an organization interpret customer needs. Like all humor based on stereotypes, it doesn’t reflect reality but we can’t help but cringe at a small…
A little more than six months ago, I took a new role with a group that was described as in need of a “turn-around” and an “updated strategy and direction”. I was urged to introduce a new mission/vision, strategic objectives, and revised key performance indicators. Given my performance management background, this seemed like a reasonable…
Two of my most popular posts (as measured by WordPress stats) are quotes about performance management (Feb 2009, Sept 2009). Given that popularity, I’ve listed even more performance management quotes: “An obstacle is what you see when you are no longer focused on the goal.” Anonymous (Anyone know who said this?) “Some people achieve the…