Along with 70,000 fans, I recently watched my San Francisco 49’ers defeat a tough Chiefs team in Levi’s Stadium. Amid the din of the stadium, the cheers and boos, I foolishly tried having a conversation with a friend. Despite my best efforts to maintain a conversation, I was no match for Colin Kaepernick, stadium music,…
Remember ‘keep it simple, stupid‘? Even though it’s been a popular mantra since 1960, simplicity is a hot topic these days. In my previous blog, Is Complex Better than Complicated?, I wrote about two Zen of Python’s 20 design principles: Simple is better than complex. Complex is better than complicated. Ultimately, simple is what we are all…
Companies want to deliver an incredible customer experience.They also want to turn a profit, increase market share, and engage their employees. If those goals don’t seem surprising, it’s because they shouldn’t be. Forrester’s latest Customer Experience Index report finds companies that outperform their peers in customer experience are likely to turn customers into repeat customers, and repeat customers…
Imagine you’re sitting on your couch on a Friday night and decide that you want ice cream. Since you don’t have any in your freezer, you order a pint using your mobile device. Your personal fitness tracking device notices your glucose level is high, predicts that you are unlikely to work out for the next…