Bernard Marr must be a believer in my theory that catchy headlines promote increased readership. How else to explain that the long-time performance management guru resorted to the titillating title “Performance Anxiety” for an otherwise solid article on the potential perils of poorly implemented performance systems? Bernard observes that “performance management initiatives were often so…
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By Jonathan Becher on May 11, 2008 in Business, financials, key performance indicators, performance management, strategy
I was deep in conversation with an executive about how to make scorecards more actionable when he said something like: I understand that I should focus on KPIs that are red and trending down but, honestly, I don’t trust the data. This is perhaps the true Achilles Heel of Performance management. If end users don’t trust…