Archive | key performance indicators

Prioritization

Long-time readers know that, despite the prevalence of dashboards and other performance measurement solutions, I strongly recommend creating an alignment-focused organization as the fundamental way to improve performance. As I’ve said in many publications (BPM Magazine, Information Management, CxO magazine), To do so, organizations must motivate their employees with integrated and cascaded objectives, manage priorities…

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Wordle for MBWA, 2009 edition

I generated the above word cloud using wordle on my ten most popular posts. For those of you who are not familiar with the concept of word clouds, the clouds give greater prominence to words that appear more frequently in the source text. While most of the larger words make sense, I’m surprised by the relative…

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My Management Guidelines

Since the title of this blog is “manage by walking around”, I thought I’d share a few examples of how I personally use that philosophy in my job.  By background, I have a fairly large team that resulted from the combination of multiple, somewhat competing, teams in the last year. About half of my direct…

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Sales Performance gauge

Traffic Lights redux

As I’m done bashing MBOs for now, I might as well revisit my concern with the ubiquitous red/yellow/green traffic light metaphor. While the metaphor is intended as a simple summary of performance (green = good, red = not good), for most business situations three levels of performance are not enough to truly judge results. A…

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Eliminate Management By Objectives

I’m deep into the annual review cycle and struggling with not-so-SMART objectives for employees that I inherited during the year.  The frustration is acute enough that it makes me want to channel Deming and eliminate management by objectives. For those who may not remember, Deming is best known for his work in the 1950’s during which he taught…

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Dilbert on risk management

Even though I’ve spent a lot of time over the last year talking to clients about risk management, I haven’t covered the topic in this blog other than my post on Risk Friends and Key Risk Indicators. This is especially odd as I’ve come to believe strategy management and risk management are inextricably linked. I’ll expound…

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Measuring Analyst Relations

On Friday, a colleague in another division asked me “How do you measure the effectiveness of analysts relations?” It’s an unanswerable question we’ve all been asked 1000 times about a wide variety of topics (even a marine terminal gate). As I said then, every time someone asks you to show them the measures, be sure to…

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Web channel performance management

For many years, I’ve argued that performance management is not just limited to finance but instead has many flavors, including workforce, operational, and IT performance management. Most people now seem to agree and there’s even talk of pervasive performance management.  However, a critical analysis of the current situation suggests that marketing organizations are still early on…

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Measuring innovation

An article in Industrial Market Trends alerted me to the Goldense Group 2008 Product Development Metrics Survey of the top 10 R&D metrics used by industry: R&D spending as a percentage of sales (77 percent); Total patents filed/pending/awarded/rejected (61 percent); Total R&D headcount (59 percent) Current-year percentage sales due to new products released in the past six…

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