With a little more couch time than normal this flu season, I binge-watched some new TV series and rewatched some classics. After seeing George Costanza double-dip a chip during a wake, I started to wonder – is it really “like putting your whole mouth right in the dip!” Here’s the scene from a 1993 episode…
Early in my career, my departmental VP hired a well-known management consulting firm to diagnose why an important project had failed. The management consultants used a technique called “5 Whys” to get past discussions of the failed outcomes and try to unearth the root causes. As the name implies, the technique is based on asking…