Partially due to corporate sustainability reasons and partly due to old-fashioned cost savings, I’ve been thinking a lot about virtual events lately. The idea behind virtual events is pretty simple – rather than flying thousands of people to a single destination to discuss a series of topics, you have these discussions on-line. While simple in…
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Fourth of July factoids
In case you didn’t see it, the U.S. Census Bureau issued a Facts for Features release (note: destination page has been removed) in observance of The Fourth of July 2008. It’s full of unusual holiday-themed factoids you can share at your picnic. My favorite is that the baked beans you eat likely came from North Dakota; the state produced 42%…
Holiday week ramblings
Some performance management ramblings to kick off your holiday week: (A) Barry suggests Four Questions To Ask When Building Your First Strategy Map: What’s the advantage that differentiates us from our competitors? What are the three most important things we need to measure to drive that advantage? What are the three most significant gaps or barriers…
Better Planning and Budgeting
Over at Intelligent Enterprise, an article entitled “How to Get to Better Planning and Budgeting” provides five questions every finance organization should ask: Is the planning and budgeting process as strategic as it could be? Are the budgets as accurate as they should be? Does your planning really help increase your company’s agility? Could your…
Are SMART Goals Stupid?
While I don’t know if I’m “Smarter than a Fifth Grader”, I assumed that I was smarter than a goldfish. But when I read Contrarian Goldfish’s “Smart Goals are Stupid”, I began to wonder. After all, I wrote about the usefulness of SMART objectives. So, let’s investigate: 1. Specific CG says “you cannot predict the…
Beat The Odds
It’s been a while since I’ve blogged a book but on the plane back from Germany I stumbled on an email that Nenshad sent me back in Feb with an excerpt from Chapter 9 of “Beat the Odds: Avoid Corporate Death and Build a Resilient Enterprise” by Robert A. Rudzki. In a section called measure…
Performance Anxiety
Bernard Marr must be a believer in my theory that catchy headlines promote increased readership. How else to explain that the long-time performance management guru resorted to the titillating title “Performance Anxiety” for an otherwise solid article on the potential perils of poorly implemented performance systems? Bernard observes that “performance management initiatives were often so…
Timing of Blogs
One of the advantages of using WordPress for my blog is it has a decent amount of built-in reporting. For example, WordPress ranks entries by the total number of page views since they were first posted. Unfortunately, the built-in reports are limited to last 7 Days, 30 Days, Quarter, Year, and All Time. This means it’s difficult…
Measuring (Lack of) CRM Usage
One of the most common complaints about customer relationship management (CRM) systems is that individual reps don’t use them. This isn’t very surprising to me, as many CRM deployments are designed to give visibility to management or to streamline the ops person’s ability to forecast, rather than to add value to the individual rep. Organizations try…
Measurement Missteps
Although I don’t get to do it nearly as much as I used to, one of my favorite parts of my job is helping organizations avoid measurement missteps. My focus is on strategy articulation, not strategy formulation. While other consultants focus on helping organizations figure out where they should go, I use performance management techniques to make…