Tag Archives | business intelligence

The Return of Decision Support

According to D.J. Power‘s “A Brief History of Decision Support Systems“, the first use of the term Decision Support System (DSS) was in a 1971 Sloan Management Review article. Gorry and Scott-Morton argued that existing management information systems focused on structured decisions and recommended that systems for semi-structured and unstructured decisions should be called decision…

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Measuring (Lack of) CRM Usage

One of the most common complaints about customer relationship management (CRM) systems is that individual reps don’t use them. This isn’t very surprising to me, as many CRM deployments are designed to give visibility to management or to streamline the ops person’s ability to forecast, rather than to add value to the individual rep. Organizations try…

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Strategy Management

The recent resurfacing of the BI vs. PM controversy got me thinking about the longstanding confusion between financial, workforce, and IT performance management. When most people hear the term performance management, they think of what I might describe as human capital management. That is clearly different than budgeting, planning, and consolidation. The multiple uses of…

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