Tag Archives | key performance indicators

Measuring Virtual Events

Partially due to corporate sustainability reasons and partly due to old-fashioned cost savings, I’ve been thinking a lot about virtual events lately. The idea behind virtual events is pretty simple – rather than flying thousands of people to a single destination to discuss a series of topics, you have these discussions on-line. While simple in…

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Performance Anxiety

Bernard Marr must be a believer in my theory that catchy headlines promote increased readership.  How else to explain that the long-time performance management guru resorted to the titillating title “Performance Anxiety” for an otherwise solid article on the potential perils of poorly implemented performance systems? Bernard observes that “performance management initiatives were often so…

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Measuring (Lack of) CRM Usage

One of the most common complaints about customer relationship management (CRM) systems is that individual reps don’t use them. This isn’t very surprising to me, as many CRM deployments are designed to give visibility to management or to streamline the ops person’s ability to forecast, rather than to add value to the individual rep. Organizations try…

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Blogging Performance

How’s your blog doing? That’s a question I get frequently and I fumble for a good answer. Normally I mention that my readership seems to increase every month and leave it at that. But the question – and my fumbled answer – are a constant reminder I’ve never established any objectives for this blog. As such, I…

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Dashboard Data

Dash-bored

If you weren’t convinced that dashboards have become over-hyped, these two Dilbert strips that appeared last week should be the final straw:    (Click twice to enlarge the comics) The intellectual side of me would like to defend our profession and chalk these up as simply cartoons designed to elicit a laugh.  Unfortunately, they are…

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