I’ve never worked in the food service industry but I’m fascinated by the psychology of tipping. In the U.S. tipping is voluntary but expected; partly due to social convention and partly because food servers depend on tips to make a living. Because U.S. food servers are required to pay income tax on the value of…
After the robust discussion on my 7 tips for new managers, I decided to add a few more tips: 8. “Do unto others” Treat employees the way that you would want to be treated. Never ask an employee to do something that you wouldn’t do yourself. 9. “Turn chickens into pigs” During bacon and eggs breakfasts,…
After reading my MBWA 101 post, a colleague asked me if I had ever compiled a list of tips for new managers. He wanted to provide some concrete recommendations for a new mentee who had recently become a first line manager. Other than my own management philosophy, I’d never written anything down before so I…