While it dates back to the 1970s, the Logic Model gained prominence in the 1990s largely in response to the Government Performance and Results Act (GPRA). The Logic Model provides organizations with a framework for understanding the relation between resources or inputs (what an organization invests); activities or outputs (what an organization gets done); and…
Performance management vendors often say adopting their tools must be done all at once, starting at the top of the organization. They argue that, without executive buy-in, a performance management deployment will not have the mandate needed to succeed. Furthermore, the argument continues, without an enterprise data warehouse and reporting tools deployed to every desktop, employees…
As Balanced Scorecard practitioners know, Kaplan and Norton recommend five principles for strategy focused organizations: translate the strategy to operational terms; align the organization to the strategy; make strategy everyone’s everyday job; make strategy a continual process; and mobilize leadership for change. The City of Charlotte, NC applied these principles to become a Balanced Scorecard…
Over at Slate, Zachary Meisel and Jesse Pines have a sensationalist article entitled Waiting Doom that describes how hospitals are killing emergency room patients. They claim Esmin Green’s death was caused by the length of time she waited in the E.R. which they blame on the hospital practice of boarding inpatients. In their words, Despite increasing evidence that crowded E.R.s can…