Archive | alignment

Dilbert on risk management

Even though I’ve spent a lot of time over the last year talking to clients about risk management, I haven’t covered the topic in this blog other than my post on Risk Friends and Key Risk Indicators. This is especially odd as I’ve come to believe strategy management and risk management are inextricably linked. I’ll expound…

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Web channel performance management

For many years, I’ve argued that performance management is not just limited to finance but instead has many flavors, including workforce, operational, and IT performance management. Most people now seem to agree and there’s even talk of pervasive performance management.  However, a critical analysis of the current situation suggests that marketing organizations are still early on…

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Logic Model

While it dates back to the 1970s, the Logic Model gained prominence in the 1990s largely in response to the Government Performance and Results Act (GPRA). The Logic Model provides organizations with a framework for understanding the relation between resources or inputs (what an organization invests); activities or outputs (what an organization gets done); and…

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Big Bang Performance Management

Performance management vendors often say adopting their tools must be done all at once, starting at the top of the organization. They argue that, without executive buy-in, a performance management deployment will not have the mandate needed to succeed. Furthermore, the argument continues, without an enterprise data warehouse and reporting tools deployed to every desktop, employees…

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Focused Organizations

As Balanced Scorecard practitioners know, Kaplan and Norton recommend five principles for strategy focused organizations: translate the strategy to operational terms; align the organization to the strategy; make strategy everyone’s everyday job; make strategy a continual process; and mobilize leadership for change. The City of Charlotte, NC applied these principles to become a Balanced Scorecard…

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More Gloom Than Doom

Over at Slate, Zachary Meisel and Jesse Pines have a sensationalist article entitled Waiting Doom that describes how hospitals are killing emergency room patients.  They claim Esmin Green’s death was caused by the length of time that she waited in the E.R. which they blame on the hospital practice of boarding inpatients.  In their words, Despite increasing evidence that…

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Strategy vs. Planning

For several years, I’ve argued that performance management is more than just budgeting. I’ve also pointed out that the term planning was often misused by software vendors whose products were mostly limited to financial planning (aka budgeting), rather than end-to-end resource allocation and management.  And finally I’ve advocated outcome-based budgeting, rather than activity-based budgeting, so…

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Analysts on Strategy Management

Readers of this blog will know I have a deep affinity for a portion of Performance Management that has come to be known as Strategy Management. The most obvious explanation for my passion is the fact I ran a company often cited as pushing the envelope in strategy management. However, I’ve also always felt the…

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Paying New Employees to Quit

Paying new employees to quit sounds counter-intuitive but it could the key to high-performance organization. In “Why Zappos Pays New Employees to Quit – And You Should Too,” Bill Taylor explains… When Zappos hires new employees, it provides a four-week training period that immerses them in the company’s strategy, culture, and obsession with customers. People…

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