I travel often enough that when people ask me where I’m based, I sometimes joke “Seat 4F.” I’ve been able to observe a lot of passengers boarding planes. Based on what I’ve seen, how we board airplanes doesn’t work very well. And based on what I’ve read, it doesn’t make sense either. All U.S. airlines…
Which matters more when making decisions: analysis or process? Given my analytics background, for most of my career I’ve tried to convince people they should make decisions based on data, rather than their gut. The more informed you are by data, the more confident you can be in your decision making. If the facts contradict…