Early in my career, my departmental VP hired a well-known management consulting firm to diagnose why an important project had failed. The management consultants used a technique called “5 Whys” to get past discussions of the failed outcomes and try to unearth the root causes. As the name implies, the technique is based on asking…
Remember the saying that a chain is only as strong as its weakest link? It’s a concept we inherently understand: if we pull on the chain, the weakest link will fail first which breaks the entire chain. Sometimes people invoke the metaphor to explain why we should concentrate on helping the lowest performers in a…
Success is how high you bounce when you hit bottom. -George S. Patton Motivational quotes like that can be inspirational but not very practical. Intellectually we know bad times eventually come to an end. But why is it that some people seem to bounce back more quickly than others? The authors of Stronger: Develop the…
The odds are you’ve never heard of William L. McKnight. William McKnight joined Minnesota Mining and Manufacturing Company (3M) in 1907 as an assistant bookkeeper. At the time, the company was only five years old but had already pivoted from mining corundum to making sandpaper. Persistence and innovation was in the company DNA from the…
If you hire only those people you understand, the company will never get people better than you are. Always remember that you often find outstanding people among those you don’t particularly like.Soichiro Honda Over the last few months, I spent a fair amount of time looking for people to add to my team. Actually, that’s…
Even though I’m an avid reader, I don’t make a dent in my reading backlog because new books arrive faster than I can read existing ones. I often ask people for recommendations or informal reviews when trying to decide what to read next. For that reason, I’ve never read ‘Mastery‘ by Robert Greene – too many…
After a lot of feedback on my earlier post, here are some more quotes about how failure is the new black: “Remember the two benefits of failure. First, if you do fail, you learn what doesn’t work; and second, the failure gives you the opportunity to try a new approach.” Roger Von Oech, American author “There…
A few years ago I wrote a series of posts with quotes about Performance Management (Feb 2009, Sept 2009, May 2010). Last week the Global Language Monitor announced that ‘404’ and ‘fail’ are the two most popular words of 2013. Given the popularity of failure, I thought I would catalog a few of my favorite quotes about…
Remember the invisible gorilla video? In an experiment popularized by the book of the same name, volunteers were told to keep track of how many times a basketball was passed between players. While the ball was being tossed, someone in a gorilla suit walked between them in plain view. Very few people noticed the gorilla because…