Tag Archives | employee satisfaction

What’s Missing from your Scorecard?

In a short, but insightful, piece called ‘What’s Missing from Your Scorecard?’ Mark Graham Brown suggests eight categories of metrics which should be better represented on a balanced scorecard: Mark’s issue with employee satisfaction is most companies measure it annually which provides little opportunity to take action on the findings.  While I agree, I also worry about…

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Measuring Employee Satisfaction

In the traditional depiction of a Balanced Scorecard strategy map, the four perspectives are stacked up on top of each other: learning & growth at the bottom and financial at the top. Sometimes, people think this implies employees are the least important perspective but a better interpretation is that employees are the foundation of a successful…

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