Tag Archives | metrics

Measuring Analyst Relations

On Friday, a colleague in another division asked me “How do you measure the effectiveness of analysts relations?” It’s an unanswerable question we’ve all been asked 1000 times about a wide variety of topics (even a marine terminal gate). As I said then, every time someone asks you to show them the measures, be sure to…

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Web channel performance management

For many years, I’ve argued that performance management is not just limited to finance but instead has many flavors, including workforce, operational, and IT performance management. Most people now seem to agree and there’s even talk of pervasive performance management.  However, a critical analysis of the current situation suggests that marketing organizations are still early on…

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Measuring innovation

An article in Industrial Market Trends alerted me to the Goldense Group 2008 Product Development Metrics Survey of the top 10 R&D metrics used by industry: R&D spending as a percentage of sales (77 percent); Total patents filed/pending/awarded/rejected (61 percent); Total R&D headcount (59 percent) Current-year percentage sales due to new products released in the past six…

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More Gloom Than Doom

Over at Slate, Zachary Meisel and Jesse Pines have a sensationalist article entitled Waiting Doom that describes how hospitals are killing emergency room patients.  They claim Esmin Green’s death was caused by the length of time that she waited in the E.R. which they blame on the hospital practice of boarding inpatients.  In their words, Despite increasing evidence that…

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Measuring Virtual Events

Partially due to corporate sustainability reasons and partly due to old-fashioned cost savings, I’ve been thinking a lot about virtual events lately. The idea behind virtual events is pretty simple – rather than flying thousands of people to a single destination to discuss a series of topics, you have these discussions on-line. While simple in…

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Fourth of July factoids

In case you didn’t see it, the U.S. Census Bureau issued a Facts for Features release (note: destination page has been removed) in observance of The Fourth of July 2008. It’s full of unusual holiday-themed factoids you can share at your picnic. My favorite is that the baked beans you eat likely came from North Dakota; the state produced 42%…

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Better Planning and Budgeting

Over at Intelligent Enterprise, an article entitled “How to Get to Better Planning and Budgeting” provides five questions every finance organization should ask: Is the planning and budgeting process as strategic as it could be? Are the budgets as accurate as they should be? Does your planning really help increase your company’s agility? Could your…

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Are SMART Goals Stupid?

While I don’t know if I’m “Smarter than a Fifth Grader”, I assumed that I was smarter than a goldfish.  But when I read Contrarian Goldfish’s “Smart Goals are Stupid”,  I began to wonder. After all, I wrote about the usefulness of SMART objectives.  So, let’s investigate: 1.    Specific CG says “you cannot predict the future…

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