During the holiday season, many of us go out to eat more often than normal. While it’s gratifying to catch up with friends and colleagues over a meal, choosing where to sit at a table can be complicated and stressful – especially when there are more than just a few people. I’ve studied the dynamics…
When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. It’s an example of disruptive persuasion. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique. In…
In collaboration with author Gary Hamel and the Management Innovation Exchange (The MIX), SAP launched a crowd-source initiative which poses the question: What is the one thing you’d change to help organizations unleash and organize human potential across boundaries? As I was researching my own answer around the notion of “empathy in business”, I found a Washington Post article titled: A New Model…
I’m behind in my reading. More than 30 unread books are sitting on my office shelves and another one joins their ranks almost every week. In an attempt to break the logjam I opened one somewhat randomly and read this intriguing claim: “You can personally choose to become more successful by adopting five learnable habits, which, in…
I enjoy writing. I believe words matter. When I’m asked how I have time to write, I sometimes snidely answer “How do you have time to watch TV?” I’ve shared writing advice from famous authors, including the very practical from George Orwell: If it is possible to cut a word out, always cut it out. and…
“It’s true I deceived you but I wasn’t lying.” The statement, spoken brazenly by a work colleague, momentarily floored me. They claimed they were deceiving without lying but I thought deception and lying were the same thing. A little bit of research suggests there may be a difference. In ‘Why Leaders Lie: The Truth About Lying in…
Ever watch those TV infomercials late at night when you’re bored and can’t sleep? Of course you do. And you’re likely to buy things you don’t really need as well. ‘But Wait… There’s More’ – the most fascinating book I’ve read in a long time – explains the science behind infomercials. Virtually every element of…
What would get people to reuse their towels in hotel rooms? The answer might surprise you, as it’s not saving the environment or saving money. People are more likely to reuse their hotel towels if they are told that everyone else is doing it. This variant of the ‘keeping up with the Joneses’ effect seems…
If want to hear lots of specific details about a TV show you missed, you may be better off asking a shy person rather than a loudmouth talking about it in the break room. According to Dutch scientist Camiel Beukeboom, introverts use more descriptive and concrete language than extroverts. Extroverts are far more likely to…
When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. A detailed analysis of more than 22K subjects in 42 separate psychology studies demonstrates this startling result. The simple act of…