A mentee of mine recently asked how she should confront a co-worker about a delicate situation. Her intentions were good but she was worried the conversation would quickly escalate – to the point the co-worker might lash out at her. What should she do? As the situation could have had legal ramifications, I encouraged her to…
During my career, I’ve run a variety of group exercises designed to identify ways we could improve group performance. Typically my teams can identify areas of improvement but believe the challenges are with other people, not themselves. They suffer from the bias blind spot. The bias blind spot is the cognitive bias of failing to…
When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. It’s an example of disruptive persuasion. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique. In…
If want to hear lots of specific details about a TV show you missed, you may be better off asking a shy person rather than a loudmouth talking about it in the break room. According to Dutch scientist Camiel Beukeboom, introverts use more descriptive and concrete language than extroverts. Extroverts are far more likely to…
Remember the invisible gorilla video? In an experiment popularized by the book of the same name, volunteers were told to keep track of how many times a basketball was passed between players. While the ball was being tossed, someone in a gorilla suit walked between them in plain view. Very few people noticed the gorilla because…
With the U.S presidential election imminent, not surprisingly politics are dominating everyone’s conversations. Last week I had an on-going discussion with a work colleague on whether brands have political connotations. We decided to try to figure out the politics of brand. The conversation started with my colleague’s observation about cars in our office parking lot: more…
Have you ever made dinner reservations at multiple restaurants and then forgotten to cancel the ones that you didn’t use? While multiple reservations might be convenient for diners, no-shows cost restaurants thousands of dollars per month. The most common way to reduce these losses is to take customers’ credit card information at the time of…
Would you drive 20 minutes out of your way to save $5 on a $15 calculator? Would you drive the same distance to save $5 on a $125 leather jacket? According to research from Richard Thaler, 68% of respondents would drive to get the calculator but only 29% for the leather jacket. On the surface,…
Would you rather do nothing or do something that serves no purpose? University of Chicago researchers discovered most people, given even a flimsy excuse to be busy, will choose doing something over doing nothing. People were happy when they were busy, even if they were forced to be busy or if the task had no…
The next time you go on a job interview be sure to bring your resume in a heavy, well-constructed portfolio and encourage the person interviewing you to drink a hot beverage. You’re more likely to get the job. Research in the field of embodied cognition has shown job candidates appear more important when they are associated…