Tag Archives | postaweek2013

Disruptive Persuasion

When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. It’s an example of disruptive persuasion. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique. In…

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I Smell A Rat: Empathy In Business

In collaboration with author Gary Hamel and the Management Innovation Exchange (The MIX), SAP launched a crowd-source initiative which poses the question: What is the one thing you’d change to help organizations unleash and organize human potential across boundaries? As I was researching my own answer around the notion of “empathy in business”, I found a Washington Post article titled: A New Model…

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How Strategy Really Works

The 1993 HBR article ‘Customer Intimacy and Other Value Disciplines’ argued every company had to become champions of one of three value disciplines — operational excellence, customer intimacy, or product leadership. Since that book was published, virtually every business meeting I’ve been in has used at least one of these phrases to describe strategy. Value…

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Writing Better

I enjoy writing. I believe words matter. When I’m asked how I have time to write, I sometimes snidely answer “How do you have time to watch TV?” I’ve shared writing advice from famous authors, including the very practical from George Orwell: If it is possible to cut a word out, always cut it out. and…

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Rethinking the way we learn

As soon as I finished reading Daniel Willingham’s fascinating book Why Don’t Students Like School?, I immediately put it on my list to blog about. Willingham, a psychologist at the University of Virginia, applies the principles of cognitive psychology to the world of education. Essentially, his goal is explain to teachers how their students’ brains…

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A Search For Cause

We always seem to be on a search for cause. In college my statistics professor’s favorite expression was “correlation does not imply causation.” In case you’re not familiar with the phrase, I’ll borrow the explanation I learned in school: When male college students wake up with a headache, a large percentage of the time they…

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