During the holiday season, many of us go out to eat more often than normal. While it’s gratifying to catch up with friends and colleagues over a meal, choosing where to sit at a table can be complicated and stressful – especially when there are more than just a few people. I’ve studied the dynamics…
When you ask someone to do something, be sure to include the statement that they are free to choose to do it or not. Adding this phrase doubles the likelihood they will do it. It’s an example of disruptive persuasion. Davis and Knowles demonstrated another simple persuasion method which they dubbed the disrupt-then-reframe technique. In…
In collaboration with author Gary Hamel and the Management Innovation Exchange (The MIX), SAP launched a crowd-source initiative which poses the question: What is the one thing you’d change to help organizations unleash and organize human potential across boundaries? As I was researching my own answer around the notion of “empathy in business”, I found a Washington Post article titled: A New Model…
I launched a new look-and-feel for my blog and I stopped writing. Ironic, isn’t it? The lack of new posts is one part writer’s block and one part overloaded schedule. For inspiration, I reread my own advice in Writing Better and was reminded of the fourth rule: learn from the masters. What do the greatest…
The 1993 HBR article ‘Customer Intimacy and Other Value Disciplines’ argued every company had to become champions of one of three value disciplines — operational excellence, customer intimacy, or product leadership. Since that book was published, virtually every business meeting I’ve been in has used at least one of these phrases to describe strategy. Value…
I’m behind in my reading. More than 30 unread books are sitting on my office shelves and another one joins their ranks almost every week. In an attempt to break the logjam I opened one somewhat randomly and read this intriguing claim: “You can personally choose to become more successful by adopting five learnable habits, which, in…
I enjoy writing. I believe words matter. When I’m asked how I have time to write, I sometimes snidely answer “How do you have time to watch TV?” I’ve shared writing advice from famous authors, including the very practical from George Orwell: If it is possible to cut a word out, always cut it out. and…
As soon as I finished reading Daniel Willingham’s fascinating book Why Don’t Students Like School?, I immediately put it on my list to blog about. Willingham, a psychologist at the University of Virginia, applies the principles of cognitive psychology to the world of education. Essentially, his goal is explain to teachers how their students’ brains…
We always seem to be on a search for cause. In college my statistics professor’s favorite expression was “correlation does not imply causation.” In case you’re not familiar with the phrase, I’ll borrow the explanation I learned in school: When male college students wake up with a headache, a large percentage of the time they…
Ever notice that food tastes better when someone else makes it for you? In the fourth annual Food and Drink issue of the NY Times magazine, noted psychologist Daniel Kahneman explains: When you make your own sandwich, you anticipate its taste as you’re working on it. And when you think of a particular food for…