Even though my mantra is “Words Matter”, I’m constantly learning new things about language. Last week I received an email which contained the phrase “for all intensive purposes”. Of course, the correct phrase is the similar-sounding “for all intents and purposes.” The mistake struck me as both amusing and intriguing, so I tweeted that it…
Over the weekend, a senior manager at another company challenged me as to whether he really had to be digitally proficient. He went on to explain he had hired an intern for his social media presence and a personal online shopper for his clothes. He had an IT person to keep his smart phone up-to-date…
For reasons not worth getting into, this past week I was reminded of a decade-old HBS discussion entitled “How Much of Leadership Is About Control, Delegation, or Theater?” The original discussion was prompted by a claim from Stanford Professor Jeffrey Pfeffer that leaders only explain 10% of a company’s performance. Instead, a company’s current performance…
I’m a big believer that culture eats strategy so I’ve been planning to read the book Fish Can’t See Water for a while. When it got to the top of my reading queue earlier this summer, I started researching the authors Kai Hammerich and Richard D. Lewis. As happens more often than I might like to…
I’ve been meaning to read Tyler Cowen’s Discover Your Inner Economist since it came out a decade ago. Cowen is an economics professor at George Mason University who describes himself as a “curious intellectual nerd polymath.” He also runs marginalrevolution.com, arguably one of the best economics blogs. While I was intrigued by the subtitle “Use Incentives…
When the U.S. Navy chose Mike Abrashoff to become Commander of USS Benfold, the challenges which faced him were seemingly overwhelming. At the time, the Benfold was one of the worst-performing ships in the Navy; a “dysfunctional ship with a sullen crew that resented being there and could not wait to get out of the Navy.”…
Almost immediately after I wrote my post on heteronyms – words spelled identically but with different meanings and pronunciations – I got an email from a reader suggesting I write a follow up on homophones. She pointed out homophones are much more difficult for non-native English speakers. My reader’s logic made sense. Because heteronyms are…
What’s up with how people act in elevators? When two people who don’t know each other find themselves alone in an elevator, they invariably stand as far away from each other as possible. They certainly don’t face one another, and it’s unlikely they make eye contact or speak. If the elevator is crowded, people stare…
Matthew Frederick has a series of seven books titled 101 Things I Learned in (Architecture | Business | Culinary | Engineering | Fashion | Film | Law) School. They are self-described as “lessons and insights to orient the newcomer and inspire the experienced practitioner.” In each book, Frederick teams up with an expert practitioner to…
Longtime readers of my personal blog will know I believe storytelling is a fantastic way to introduce new ideas, make announcements more memorable, or to ensure you can break through the noise of traditional communication. As I wrote several years ago, We want consumers to view themselves as protagonists in a story with the brand…