In the Upside of the Downturn, Geoff Colvin suggests death rates go down in a recession. Regardless of the accuracy of the claim, it’s worth remembering the recession provides new opportunities for companies willing to take risks. To emphasize this point, Colvin subtitled his book “Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath.”
For those who don’t have time to read the book, here are the ten strategies interspersed with my thoughts:
- Reset Priorities
Despite the name of the chapter, Colvin isn’t really suggesting that companies change priorities but rather they adjust their strategy. Changing priorities chooses which initiatives take precedence while changing strategy might eliminate or fundamentally change objectives. Regardless, I agree that strategy shouldn’t be static.
- Protect Your Most Valuable Asset
While I don’t like comparing people to assets, Colvin’s point is layoffs are often the wrong way to cut costs and great companies hire star performers from competitors during downturns. Toyota used the downturn to give employees extra training so that, when the economy turns up, their employees were better prepared than the competition.
- Engage the Outside World
Companies must forge even tighter business relationships with their suppliers, distributors, partners and customers. Consider the advice of Business Network Transformation.
- Reexamine Your Strategy and Business Model
I struggled with this chapter as it used lots of examples but provided little insight into how to change a business model. Should companies expand from their core or chase a blue ocean strategy?
- Manage for Value
Although Colvin doesn’t use the exact words, this chapter encourages companies to focus on outcomes which have the most impact rather than the activities that produce the most output. As a financial example, he points out that Time Warner and Apple both had total enterprise values of ~$100B in 2008. However, investors had put $5B of capital into Apple and $142B into Time Warner.
- Create New Solutions for Customers’ New Problems
Be creative and address the downturn explicitly. Unlike other carmakers that slashed prices, Hyundai allowed consumers to return cars – without a penalty – if they lost their job. Hyundai’s sales rose by double digits.
- Price with Courage
Speaking of prices, most companies assume they must cut prices in a downturn but studies have shown the long-term damage can outweigh the short-term benefits. This is because people have asymmetrical risk responses; winning $1,000 makes us feel good, but losing $1,000 makes us feel really, really bad. Lower prices either becomes the new normal or cause disappointment when price levels return, even though they are no higher than they were originally.
- Get Fitter Faster
Call it the return of operational excellence with a focus on cash flow. American Express identified customers with high balances and low spending activity and offered them a $300 gift card if they paid off their balance. With rising credit card delinquencies that were difficult to forecast, Amex decided it was better to pay people to close their account than to risk those debts going bad which would cost Amex much more later.
- Understand All Your Risks
Unfortunately, as I’ve previously mentioned, many companies have no enterprise-wide risk management process in place and have no plans to implement one.
- Don’t Forget to Grow Yourself
Downturn or no downturn, this is always good advice. Take time for yourself and remember that every downturn is inevitable followed by an upturn.
Downturns can cause significant hardship on individuals and companies. But like the proverbial silver lining, there can be an upside of the downturn.