The 1993 HBR article ‘Customer Intimacy and Other Value Disciplines’ argued every company had to become champions of one of three value disciplines — operational excellence, customer intimacy, or product leadership. Since that book was published, virtually every business meeting I’ve been in has used at least one of these phrases to describe strategy. Value…
This weekend’s Wall Street Journal contained an article by former Chrysler and General Motors executive Bob Lutz called “Life Lessons from a Car Guy.” Lutz believes that different kinds of organizations require different kinds of leaders. A loosely-connected conglomerate like General Electric requires a leader with vision and portfolio management skills; investing/divesting lines of business,…
Sometimes you have to think outside the camel. At a recent management offsite, I adopted the phrase “Think different, act different” as a rallying cry for the team. I was trying to emphasize the dangers of group think so I reminded them of the story of ten monkeys in the cage. I didn’t just want…
A little more than six months ago, I took a new role with a group that was described as in need of a “turn-around” and an “updated strategy and direction”. I was urged to introduce a new mission/vision, strategic objectives, and revised key performance indicators. Given my performance management background, this seemed like a reasonable…
During the holidays, I had the chance to re-read one of my favorite marketing books: The 22 Immutable Laws of Marketing by Ries and Trout. While many people seem to think that the book is no longer relevant, I was more than a little surprised by how of much of the book I remembered and…
In the Upside of the Downturn, Geoff Colvin suggests death rates go down in a recession. Regardless of the accuracy of the claim, it’s worth remembering the recession provides new opportunities for companies willing to take risks. To emphasize this point, Colvin subtitled his book “Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath.”…
Over the last decade, the number of women-owned businesses grew at nearly twice the rate of all U.S. firms. Despite this good news, the statistics about women as business leaders are disheartening. Only 2.6% of Fortune 500 companies are run by women. Only 16% of the House and Senate members are women. (Even worse, seven of…
My previous company used the slogan ‘aligning execution with strategy’ to emphasize that often what companies do (their execution) often doesn’t match what they say they want to do (their strategy). The phrase became so common among employees, partners, and customers that we would sometimes slip up and say ‘aligning strategy with execution.’ When that happened, I would often…
Long-time readers know I recommend creating an alignment-focused organization as the fundamental way to improve performance. As I’ve said in many publications (BPM Magazine, Information Management, CxO magazine), To do so, organizations must motivate their employees with integrated and cascaded objectives, manage priorities based on impacts rather than perceived urgency, monitor progress towards outcomes, and…
One part writer’s block and two parts schedule overload means I don’t have time to write an original post. Speedlinking to the rescue: Over at ‘I Help You Blog’, Philip suggests 101 Great Posting Ideas That Will Make Your Blog Sizzle. My personal favorite is #101: Create a post with a 101 ideas. In a relatively…