What you don’t do determines what you can do. Tim Ferriss, author of the cult hit and international best-seller ‘The 4-Hour Workweek’, makes that observation in a podcast last month. I completely agree. In my 2009 post on Prioritization, I note: Prioritization is as much about what we choose not to do as what we…
Remember ‘keep it simple, stupid‘? Even though it’s been a popular mantra since 1960, simplicity is a hot topic these days. In my previous blog, Is Complex Better than Complicated?, I wrote about two Zen of Python’s 20 design principles: Simple is better than complex. Complex is better than complicated. Ultimately, simple is what we are all…
We are stuck with technology when what we really want is just stuff that works. This is a fantastic quote from Douglas Adams, best known as the author of The Hitchhiker’s Guide to the Galaxy and the answer to life, the universe and everything. This specific quote appears in another book, The Salmon of Doubt,…
Unless you have a software background, you’ve probably never heard of longtime Python coder Tim Peters. In Zen of Python, he suggests 20 design principles including: How is “complex” better than “complicated”? After all, their dictionary definitions are similar and they are listed synonyms in the thesaurus: Since I love writing about words and word origins, I decided to dig…
During my career I’ve often used animal stories to help illustrate specific points, reinforce behaviors, or to provide colorful rallying cries. Whether it’s elephants, monkeys, or camels, stories about animals are easy to remember and therefore more likely to be repeated. The heart of good communication is repetition. When I originally introduced the story of the…
Practically everyone has a machine-to-machine Internet of Things story they like to tell. It might be refrigerators automatically reordering milk, cows that send texts to farmers when they’re in heat, or understanding the demand for ice cream in real-time. We are living in a networked economy. The traditional understanding of networks is based on the…
Having been in the technology industry for the last 25 years, I’ve felt the need to be constantly learning just to stay current. When I was a developer, it was programming languages: FORTRAN, Pascal, C, Smalltalk, C++, Java, Perl, Python, Ruby – I could never quite keep up. Over the last few years, I’ve experienced…
As a way of encouraging my team to take more risks, I’ve been espousing the philosophy “Failure is the new black” and have been cataloging quotes on failure from famous people. But increased risk-taking doesn’t just come from pithy quotes, it helps to provide examples of people who failed… and thrived. Here are four such stories:…
Seven years ago (!) I wrote a blog titled Management by Marching Around which suggested that traditional command and control leadership no longer worked in business – or in the military. Instead, I believe in management by influence (suggesting direction) more than by control (enforcing rules). I also recommend management by exception (tell me about…
Companies want to deliver an incredible customer experience.They also want to turn a profit, increase market share, and engage their employees. If those goals don’t seem surprising, it’s because they shouldn’t be. Forrester’s latest Customer Experience Index report finds companies that outperform their peers in customer experience are likely to turn customers into repeat customers, and repeat customers…