One of the things I love about my job is the unbridled passion of our fans. I’m continuously in awe of the many ways people express their love for the San Jose Sharks. When was the last time someone tattooed the logo of a technology company or bank on their body? Being a supporter of…
The most urgent decisions are rarely the most important ones. —Dwight Eisenhower In light of our always-on world, it’s natural we focus on time-sensitive tasks; the seemingly non-ending list of things that have to be done. At work, these tasks include responding to emails or voice mails, generating a report due later in the day,…
For most of my career, I have favored candidates with high Emotional Quotient (EQ) over those with high Intelligence Quotient (IQ). Just like my mantra that culture eats strategy, I believe situational awareness often trumps pure smarts. Of course, I’ve never known any candidate’s IQ test score let alone their EQ score. (Yes, you can…
“Objection, your Honor, the Defense is leading the witness.” If you’ve watched TV courtroom dramas, you’ve heard this common expression. One lawyer is complaining that the other lawyer is asking leading questions; the questions suggest the answers the witness should give. As such, it unfairly taints the witness’ testimony. As often happens, a recent courtroom…
While I’m not an expert handyman, I don’t mind trying to fix things around the house (except electricity – no, thank you). My skills are such that I’ve occasionally hit my thumb which invariably elicits a yelp swear word from me. Over the years, I’ve wondered why I feel better after the outburst. Does swearing…
You likely know about reverse psychology, but have you ever heard of inversion thinking? Reverse psychology is when you get someone to do something you want them to do by suggesting they do the opposite of it. One form of reverse psychology is to forbid someone to do something that you actually want them to…
Confirmation bias is the tendency to look for or interpret information in a way that confirms preexisting beliefs or assumptions. A classic joke supporting the confirmation bias goes like this: A stranger visits a small town and notices that everyone is wearing garlic around their necks. He asks the town sheriff about the strange custom…
Almost exactly 25 years ago, a close friend gave me a book called “The Dictionary of Cultural Literacy: What Every American Needs to Know.” The book contains 23 sections, representing “major categories of knowledge”, each containing hundreds of entries discussing ideas, events, and individuals that were “essential for understanding American discourse”. At first, I thought…
A few weeks ago, I wrote about an example of unintended consequences called the cobra effect in which an attempt to reduce the snake population actually increased it. A reader emailed me asking me if I had heard of a similar phenomenon called the Streisand effect. Since I hadn’t, I thought I would share the…
Whenever plans don’t work out the way someone expects them to, I’m reminded of the cobra effect. Coined in a book written by the late German economist Horst Siebert, the cobra effect is a cautionary tale of unintended consequences during British rule in India. The British government was concerned that venomous cobra snakes were common…