A little more than six months ago, I took a new role with a group that was described as in need of a “turn-around” and an “updated strategy and direction”. I was urged to introduce a new mission/vision, strategic objectives, and revised key performance indicators. Given my performance management background, this seemed like a reasonable…
Two of my most popular posts (as measured by WordPress stats) are quotes about performance management (Feb 2009, Sept 2009). Given that popularity, I’ve listed even more performance management quotes: “An obstacle is what you see when you are no longer focused on the goal.” Anonymous (Anyone know who said this?) “Some people achieve the…
I recently had the chance to take an entertaining and enlightening class from Bob Sutton, professor of management at Stanford University and author of the book “The No Asshole Rule.” By Professor Sutton’s definition, workplace assholes are employees who deliberately make co-workers feel bad about themselves and who are openly aggressive to others who have…
Three different perspectives on how to talk with or present to senior executives: 1) John Baldoni uses the following tips for Making Small Talk With Bigwigs: Do your homeworkFind out what the executive cares about ahead of time; for example, don’t focus on profits if growth is on the agenda. Be yourselfWhile some formality is needed,…
A few more of my favorite performance management quotes: It is an immutable law in business that words are words, explanations are explanations, promises are promises—but only performance is reality. Harold S. Geneen, 1910-1997, communications executive The man who starts out going nowhere, generally gets there. Dale Carnegie, 1888-1955, author and pioneer in self-improvement and…
Over the last decade, the number of women-owned businesses grew at nearly twice the rate of all U.S. firms. Despite this good news, the statistics about women as business leaders are disheartening. Only 2.6% of Fortune 500 companies are run by women. Only 16% of the House and Senate members are women. (Even worse, seven of…
At last week’s meeting of the CMO Community, a representative of the executive search consulting firm Spencer Stuart mentioned that the average tenure for Chief Marketing Officers at U.S. companies is 28 months, up five months from 2006. Great news, I thought, given my current role. However, remembering the earlier confusion on CFO tenure, I decided to do some fact…
One part writer’s block and two parts schedule overload means I don’t have time to write an original post. Speedlinking to the rescue: Over at ‘I Help You Blog’, Philip suggests 101 Great Posting Ideas That Will Make Your Blog Sizzle. My personal favorite is #101: Create a post with a 101 ideas. In a relatively…
The word transparency is everywhere. The demands for increased accountability from statutory compliance and shareholder activists have forced organizations to become more transparent. Political ideology aside, Barack Obama ran a successful campaign championing the need for transparency in response to the government secrecy of the previous two terms. Unfortunately, transparency is fast becoming a buzzword:…
Since the title of this blog is “manage by walking around,” I thought I’d share a few examples of how I use that philosophy myself. While there is plenty of debate as to whether there is a difference between managing and leading, I describe myself as a leader rather than a manager. By that, I…