In their book Thanks for the Feedback, Douglas Stone and Sheila Heen suggest there are three kinds of feedback: appreciation, coaching, and evaluation. A quick summary of each: One of the key insights in the book is we should be careful about providing multiple kinds of feedback at the same time, as the person receiving them might be…
If you want to pursue innovation, consider next practices instead of best practices. Best practices look into the past to document processes that can be repeated for specific business problems. Next practices are future-oriented blueprints which allow organizations to better anticipate and respond to strategic issues which have inherent unknowns and risks. Best practices allow…
In the middle of a wide-ranging conversation about remote work and creative collaboration, a friend blurted out “The pencil proves remote collaboration works!” It was an esoteric claim but one that makes a strong case. Let’s call it the pencil collaboration. Way back in 1958, an economist named Leonard Read wrote an essay called ‘I,…
We innately know how to hear but we need to learn to listen. While that might seem counter-intuitive, it’s like the difference between seeing words versus reading books. Overly simplified, to read (and understand) a book, we need to recognize letters, put them together into words, understand the connotation of sentences, and organize them into…
Early in my career, I was subjected to the so-called “bring me a rock” phenomenon and the experience left me with a sense of frustration which has stuck with me ever since. This phenomenon happens when a manager cannot or will not communicate their goals clearly and succinctly. Subordinates repeatedly try to fulfill their manager’s…
“We should stop thinking in terms of work-life balance. Work-life balance is a concept that has us simply lashing ourselves on the back […] In the ensuing exhaustion we ultimately give up on one of them to gain an easier life.” A few years ago, I was visiting colleagues in Bangalore when the subject of…
For much of my career, I’ve argued that people design key performance indicators (KPIs) incorrectly. One of my own favorite blogs made the case that, unless you compare yourself against some external benchmark, you might be making progress towards achieving your KPIs but actually losing ground. Simplistically, if you’re growing by 20% and the market…
When we face complexity, we have a choice between a simple solution and a complex solution. Donald Sull Over the last few months, I made a dent in my book reading list and now have a sizable backlog of potential blogs. One book I particularly enjoyed was ‘Simple Rules: How to Thrive in a Complex…
“Your mission, should you choose to accept it.” It’s been nearly 25 years but I still vividly remember those words from the television show Mission Impossible. At the time, I didn’t realize it was a remake of the original show which aired 25 years before that. I also didn’t realize the two series might have…
During my career I’ve often used animal stories to help illustrate specific points, reinforce behaviors, or to provide colorful rallying cries. Whether it’s elephants, monkeys, or camels, stories about animals are easy to remember and therefore more likely to be repeated. The heart of good communication is repetition. When I originally introduced the story of the…