I recently had the chance to take an entertaining and enlightening class from Bob Sutton, professor of management at Stanford University and author of the book “The No Asshole Rule.” By Professor Sutton’s definition, workplace assholes are employees who deliberately make co-workers feel bad about themselves and who are openly aggressive to others who have…
Three different perspectives on how to talk with or present to senior executives: 1) John Baldoni uses the following tips for Making Small Talk With Bigwigs: Do your homeworkFind out what the executive cares about ahead of time; for example, don’t focus on profits if growth is on the agenda. Be yourselfWhile some formality is needed,…
Words matter. Using the the phrase software consumption rather than building, marketing, and selling software can allow you to re-imagine your business. Here’s one such story: I’m a fan of the logic model because it emphasizes outcome KPIs that monitor impact rather than output metrics that track activities. I also like strategy maps because they are simple…
Why is change management so hard? I believe it’s because most humans fear the unknown. Change jeopardizes daily routines, modifies inter-personal relationships, and – most of all – forces us to deal with the unknown. The classic Who Moved My Cheese? tells the story of four creatures in a maze and how they react when their…
“Which blogs are the most popular?” It’s a question I’ve started hearing again lately, especially as many of my work colleagues have begun experimenting with social media. This is an unanswerable measurement question, just like for analyst relations or marine terminal gates. To try to answer the question, many people cite Technorati’s Top Blogs (original link…
Speedlinking on management styles and 2010 predictions: New research from The Work Foundation suggests that outstanding performance comes from people-centric leadership rather than target-driven, micro-management. The authors observe that “outstanding leaders are focused on performance but they see people as the means of achieving great performance and themselves as enablers. They don’t seek out the limelight for…
I’ve never been a big fan of New Year’s resolutions as the once-per-year goal settings usually come with unrealistic targets. Without reasonable goals, resolutions take a back seat to day-to-day realities. In fact, a recent Marist poll shows half of Americans make resolutions but only about 1/3 of those who do keep them for longer…
It’s the holiday season and I’m faced with my annual dilemma: How do I thank a small number of employees who have disproportionately supported the company’s and my own success over the last year? For most of my career, I’ve believed non-cash rewards were better than cash. After all, cash gets used for next months’ car…
Despite the fact that only two of my readers have pointed it out, it’s painfully obvious to me that I haven’t posted in two weeks. While two weeks isn’t very long, I pride myself on posting weekly and commited to measuring frequency of posting just a few months ago. The few days off I took for Thanksgiving…
In the Upside of the Downturn, Geoff Colvin suggests death rates go down in a recession. Regardless of the accuracy of the claim, it’s worth remembering the recession provides new opportunities for companies willing to take risks. To emphasize this point, Colvin subtitled his book “Ten Management Strategies to Prevail in the Recession and Thrive in the Aftermath.”…