After I watched Top Gun: Maverick, I called a Navy Pilot friend to ask what he thought about the movie. His response: “At the end of the film, there’s no way the F14 could have gotten airborne with such a short run. Without a catapult, it needs about half a mile (2500 feet) to take…
The Availability Heuristic Impacts Decision Making
The availability heuristic is a cognitive bias which describes our tendency to use information that comes to mind quickly when making decisions. If we think of something quickly (i.e., it’s more available to our memory), we assume it’s a more frequent and more probable event. If we have a harder time thinking of something (less…
The Rule of 25 For TV
I’ve never been one to watch a lot of television but, like everyone else, started binge watching during the early days of the pandemic. Soon, I was faced with a dilemma: how long should I give a popular TV series before abandoning it for something else? I decided to follow the Rule of 25 for…
The Blanding of Brands
If branding is the art of differentiation, blanding might be the science of imitation. We’re witnessing the blanding of brands. Blanding, a term coined in 2018, happens when a challenger brand drafts on the brand recognition of a larger and more established competitor by using similar brand identification (fonts, colors, imagery). Blanding was popularized by…
The Firewood Fallacy
Whenever an expert makes a claim they cannot support with data, I’m reminded of the firewood fallacy. Firewood fallacy is a term I coined earlier in my career after being frustrated by how many organizations suffer from group think. Decisions are often made based on institutional knowledge or hearsay, rather than independent research or data….
10 Life Lessons from Professor Joss
One of the advantages of living in Silicon Valley is you get to meet some amazing people. A recent meet-up with a friend reminded me of the time we got to meet Robert Joss, Dean Emeritus of the Stanford Graduate School of Business. During his career, Professor Joss researched how people can be developed into…
Stop Glorifying Cheerful Superheroes And Value Quiet Safeguarders
Businesses should stop glorifying cheerful superheroes and emphasize the quiet safeguarder. Cheerful superhero is my term for those people who sweep in to fix a problem after it’s occurred, often with a loud noise and a smile on their face. They don’t complain about cleaning up other peoples’ messes, partly because they thrive on restoring…
Shrinkflation Has Become Endemic
Shrinkflation happens when companies keep the price of an overall package the same while reducing the size or quantity of the items in the package. The word is a portmanteau of the words shrink and inflation. The first use of the term is often attributed to Pippa Malmgren. Shrinkflation is a sneaky way to combat…
Clear Communication Avoids The Gift Horse
“Never look a gift horse in the mouth.” On a recent video conference call, a speaker used the gift horse idiom, much to the confusion of many of the attendees. For those who may not be familiar with the expression, it suggests people should not find fault with something that has been received as a…
Trust Your Fear Instinct
Most people spend their lives avoiding things that scare them but the key to self-protection might be to trust your fear instinct. Fear is a natural response to physical and emotional danger, based on an evolutionary survival mechanism. The physical response, known as “fight or flight,” includes sweating, increased heart rate, and high adrenaline levels…